Support & Help

We're here to help.

Most issues are resolved in a single email. Please pick the topic that best matches what's going on and email us — we typically respond within 24 hours (Mon–Sat).

I didn't receive my download email

Check your spam folder first. Then email us with your order ID and we'll re-send it immediately.

A file won't open in my editor

Send us your software & version (e.g., Premiere Pro 2024, CapCut v11) — we'll help or ship a fixed file.

I want to request a refund

Review our refund policy and email us within 7 days of purchase with your order details.

Payment / billing question

Cashfree Payments processes all transactions. Email us first — we can help reconcile most issues directly.

Contact Support

support@editmasteryt.com

Average response time: under 24 hours

When you write to us, include:

Your Order ID (sent in your confirmation email and shown on the payment success page)
The email address used at checkout
A clear description of the issue, with screenshots if applicable
Your editing software & version, if it's a file-compatibility issue

Business Information

PRAVIN VISHWANATH BUGE

Operating: Edit.MasterYT · India

Payments processed by Cashfree Payments.